Customer Satisfaction Survey

Help us improve your travel experience. Your feedback matters!

🚌 Overall Experience

How would you rate your overall experience with our bus service?

Very Poor

Poor

Average

Good

Excellent

🚍 Bus Condition & Comfort

How would you rate the condition of our buses?

Very Poor

Poor

Average

Good

Excellent

How comfortable were the seats?

Very Uncomfortable

Uncomfortable

Adequate

Comfortable

Very Comfortable

✨ Cleanliness

How clean was the bus interior?

Very Dirty

Dirty

Acceptable

Clean

Very Clean

🕒 Timetables & Reliability

How reliable is our service (buses running on time)?

Very Unreliable

Unreliable

Average

Reliable

Very Reliable

How easy is it to find timetable information?

Very Difficult

Difficult

Okay

Easy

Very Easy

🚏 Bus Stops

How would you rate the condition of bus stops?

Very Poor

Poor

Average

Good

Excellent

Are there enough shelters at bus stops?

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

🏢 Travel Shop

Have you visited our travel shop?

Yes

If yes, how would you rate the customer service at our travel shop?

Very Poor

Poor

Average

Good

Excellent

N/A

👨‍✈️ Driver Performance

How would you rate the professionalism of our drivers?

Very Poor

Poor

Average

Good

Excellent

💷 Value for Money

Do you think our fares offer good value for money?

Very Poor Value

Poor Value

Fair Value

Good Value

Excellent Value

📍 Journey Purpose

What do you primarily use our bus service for? (Select all that apply)

Commuting to work

School/College/University

Shopping

Leisure/Social activities

Medical appointments

Tourism/Sightseeing

📊 Usage Frequency

How often do you use our bus service?

💡 Suggestions

What could we do to improve our service? Is there anything we did particularly well?

⭐ Recommendation

Would you recommend our service to friends and family?

Definitely Not

Probably Not

Maybe

Probably

Definitely

Thank You! 🎉

Your feedback has been received and will help us improve our services.

We appreciate you taking the time to complete this survey.