Privacy Policy

Introduction

At The Island's Buses, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, including our websites, mobile applications, ticketing systems, and customer support channels.

Data Controller

The data controller for your personal information is:

South Coast Transport Solutions Limited
Registered Office: 2 Nelson Road, Newport, Isle of Wight, United Kingdom, PO30 1RD
Company Number: 03949597

For data protection inquiries, please contact:
Sharon Harrow, Finance Director
2 Nelson Road, Newport, Isle of Wight, United Kingdom, PO30 1RD

Information We Collect

We may collect and process the following types of personal information:

• Contact Details: Name, address, email address, and phone number.
• Travel Information: Bus stops visited, travel routes, ticket purchases, and journey times.
• Payment Information: Credit/debit card details, billing information, and transaction history.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Location Data: GPS data when using location-based services or mobile applications.
• Customer Interactions: Records of communications with our customer service team.

How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To deliver and manage our bus services, including ticketing and customer support.
• Communication: To send service updates, promotions, and other relevant information (you can opt out at any time).
• Service Improvement: To analyse usage patterns and improve our services and customer experience.
• Legal Compliance: To comply with legal obligations, such as fraud prevention and regulatory requirements.

Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our services (e.g., payment processors, IT support).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Your Rights

Under UK data protection laws, you have the right to:

• Access: Request a copy of your personal information.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request the deletion of your personal information.
• Restriction: Limit the processing of your data.
• Portability: Obtain your data in a structured, commonly used format.
• Objection: Object to the processing of your data for certain purposes.

To exercise any of these rights, please contact us.

Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Cookies

Our website uses cookies to enhance user experience. For detailed information on the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Island's Buses
Customer Service Team
Email: gobussouthcoast@gmail.com