Terms & Conditions

By using The Island's Buses services, including our website, mobile apps, and bus services, you agree to these Terms and Conditions. Please read them carefully.

1. Definitions

• Company/We/Us: The Island's Buses.
• Passenger/You: Any person using The Island's Buses services.
• Services: Any bus service, ticketing service, website service, or related customer support provided by The Island's Buses.
• Ticket: Any valid ticket, pass, or electronic proof of payment issued for travel on our services.

2. General Use

• All passengers must comply with these Terms and Conditions while using our services.
• We reserve the right to refuse service or remove a passenger who breaches these terms, acts unlawfully, or endangers safety.
• Children under 16 should be accompanied by an adult unless travelling on a designated child pass.

3. Ticketing and Fares

• Tickets must be purchased before boarding unless using contactless or mobile payment options.
• All tickets are valid only for the time, route, and service purchased.
• Lost or stolen tickets cannot be replaced unless otherwise stated.
• Fares are subject to change. Current fares are available on our website and at bus stations.
• Refunds are only available as stated in our Refund Policy.

4. Conditions of Carriage

4.1 Right to Refuse Carriage

We may refuse to carry passengers who:

• Are behaving in an unsafe, abusive, or disruptive manner.
• Are carrying prohibited items, including hazardous materials, weapons, or offensive items.
• Are unable to present a valid ticket or proof of payment.

4.2 Passenger Responsibilities

• Arrive at the bus stop on time.
• Follow driver instructions and any posted notices.
• Keep aisles clear and luggage safely stored.
• Respect other passengers and staff.

4.3 Baggage

• Passengers may carry personal items, luggage, or mobility aids.
• Large or excessive baggage may be refused or require advance notice.
• The company is not responsible for loss or damage to baggage unless caused by negligence.

4.4 Conduct on Board

• Smoking, vaping, and the consumption of alcohol or illegal substances are prohibited.
• Passengers must remain seated where provided or hold on when standing.
• Any damage to vehicles caused by a passenger may be charged.

4.5 Service Disruption

We aim to run services reliably but do not guarantee schedules. We are not liable for delays or missed connections caused by traffic, weather, or other unforeseen events.

5. Privacy

Use of our services may involve the collection of personal information. Please refer to our Privacy Policy for details.

6. Liability

• The Island's Buses will not be liable for indirect or consequential losses arising from the use of our services.
• Liability for personal injury or death caused by negligence will be dealt with according to UK law.
• We do not accept responsibility for lost, stolen, or damaged personal items unless caused by our negligence.

7. Intellectual Property

All content on our website, apps, and promotional materials is owned by or licensed to The Island's Buses. You may not copy, reproduce, or distribute it without written permission.

8. Changes to Terms

We may update these Terms and Conditions at any time. Updated versions will be posted on our website with a new effective date.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of English courts.

10. Contact Information

For questions regarding these Terms and Conditions or Conditions of Carriage:
The Island's Buses – Customer Service Team
Email: gobussouthcoast@gmail.com