Have Your Say: Customer Satisfaction Survey Now Open Until November 1st

The Island's Buses is committed to providing the best possible service to all passengers across the Isle of Wight - and we need your help to make that happen. That's why we're inviting all customers to take part in our Customer Satisfaction Survey, running now until November 1st, 2025.

Why Your Feedback Matters

Your opinions and experiences are invaluable in helping us understand what we're doing well and where we can improve. Whether you travel with us every day or once in a while, your voice helps shape the future of public transport on the Island.

The survey covers all aspects of our service, including:

• Bus condition and comfort - How do our vehicles measure up?
• Cleanliness - Are we maintaining the standards you expect?
• Timetables and reliability - Are we getting you where you need to go, on time?
• Bus stops - Are our facilities meeting your needs?
• Travel shop experience - How's our customer service?
• Driver professionalism - What do you think of our team?
• Value for money - Are our fares fair?

Quick, Easy, and Anonymous

The survey takes just 5-10 minutes to complete and is completely anonymous. You can access it online from any device - at home, on the bus, or wherever's convenient for you.

What Happens Next?

Once the survey closes, our team will carefully review all feedback and identify key areas for improvement. We'll be publishing a summary of the findings and our action plan in early December, so you can see how your input is making a real difference.

Shay, Director of The Island's Buses, said: "We're passionate about delivering excellent service, but we can't do it without listening to the people who use our buses every day. This survey is a chance for every passenger to tell us what matters most to them - and we're committed to acting on what we hear. I'd encourage everyone to take a few minutes to complete it before November 1st."

Thank you for choosing The Island's Buses, and thank you for sharing your feedback.